Last updated: 8/14/2025


At McAllen Family Urgent Care, your privacy matters. This Privacy Policy explains how we collect, use, protect, and share your personal and health-related information when you visit our clinic, call us, or use our website. We are committed to protecting the confidentiality of your information in accordance with federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect
We collect personal and health information from you in a variety of ways. This may include details such as your name, date of birth, contact information, insurance provider, medical history, medications, symptoms, test results, and other information necessary for your care. Information may be collected in person at our clinic, over the phone, through forms on our website, or through third-party tools we use for scheduling and communication.

How We Use Your Information
Your information is used to provide medical care, manage appointments, verify insurance eligibility, process payments, and communicate with you regarding your treatment. It may also be used to improve clinic operations, respond to patient inquiries, or comply with legal obligations. We will not sell your information or use it for marketing without your consent.

Sharing Your Information
We may share your information with trusted third parties only when necessary to provide your medical care. This may include pharmacies, laboratories, insurance providers, referral specialists, or other medical professionals involved in your treatment. All partners are required to follow strict privacy and security standards.

Protecting Your Information
McAllen Family Urgent Care takes the protection of your personal and medical information seriously. We use secure systems and follow strict privacy protocols to safeguard your data. Access is limited to authorized personnel, and all staff members receive regular HIPAA compliance training.

Your Rights
As a patient, you have the right to access your medical records, request corrections to inaccurate information, and receive a copy of this privacy policy. You also have the right to request restrictions on certain uses and disclosures of your information. If you believe your privacy rights have been violated, you have the right to file a complaint with our office or with the U.S. Department of Health and Human Services.

Minors and Sensitive Information
We follow additional safeguards when handling the information of minors and sensitive health data. We collect and manage this information only with appropriate parental or guardian consent as required by law.

Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact our office at (956) 686-4040 or visit us at 110 East Savannah Avenue a204, McAllen, TX 78503.